Kalobio India – Terms & Conditions

 

Welcome to Kalobio. By accessing our website, browsing our products, or placing an order, you agree to follow the Terms & Conditions listed below. These terms help keep your shopping experience clear, safe, and transparent.

If you have any questions, reach us anytime at care@kalobio.com — we’re here to help!

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  1. About Us

This website is owned and operated by Kalobio, located at:

Shop No. 2, Ansari Estate, Chimat Pada Rd, opposite Skyline Icon, Chimatpada, Marol, Naka, Mumbai, Maharashtra 400059, India.

All references to “we”, “us”, and “our” refer to Kalobio.

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  1. Eligibility to Use

By using our website, you confirm that:

  • You are at least 18 years old, or using the site under parental guidance.
  • You will use the website only for lawful and personal purposes.
  • The information you provide is accurate and complete.

We reserve the right to refuse service to anyone who violates these terms.

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  1. Products Offered

Kalobio sells cosmetic products, including but not limited to nail polish, lip products, and related beauty items.

We try our best to display product shades and details accurately. However, actual colors may vary slightly due to screen settings, lighting, and device differences.

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  1. Orders & Acceptance

When you place an order:

  • You agree to the price, description, and policies shown on the website.
  • Order confirmation may take a few minutes; you will receive it via email.
  • We may cancel or limit orders if:
  • Products are out of stock
  • Pricing or listing errors occur
  • Suspicious or bulk orders are detected

If an order is cancelled, you’ll be notified and refunded (if payment was completed).

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  1. Shipping Policy

We currently ship ONLY within India.

Kalobio does not accept or process international orders.

Any order placed from outside India will be automatically cancelled and refunded.

Shipping timelines vary depending on your PIN code and courier availability.

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  1. Pricing, Taxes & Payments

  • All prices on the website are in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Payments must be completed using the methods available at checkout.
  • In case of payment failure or verification issues, we may request additional details to confirm your identity.

Taxes applicable under Indian law will be included or added at checkout.

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  1. Returns, Refunds & Replacements

Your satisfaction matters to us. Since cosmetics are sensitive and hygiene-based products:

We accept returns only if:

  • The product received is damaged, defective, or incorrect.

We cannot accept returns if:

  • The product is used, opened, or tampered with
  • The complaint is raised after 48 hours of delivery
  • The product was purchased from an unauthorized seller

Refunds:

  • Approved refunds will be processed to the original payment method.
  • Refund processing times vary depending on banks/payment gateways.

To raise an issue, please contact us at care@kalobio.com with:

  1. Order number
  2. Product photos
  3. Description of the issue

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  1. User Accounts

If you create an account:

  • You are responsible for keeping your login information secure.
  • You must ensure the details you provide are correct.
  • If you suspect unauthorized access, notify us immediately at care@kalobio.com.

We may suspend or delete accounts that violate our policies.

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  1. Use of Website

Users agree NOT to:

  • Copy or misuse our content, product descriptions, or images
  • Attempt to hack, disrupt, or exploit the website
  • Post harmful, abusive, illegal, or fraudulent content
  • Use automated tools or bots without permission

All content on the website belongs to Kalobio and is protected under Indian copyright laws.

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  1. Intellectual Property Rights

All logos, graphics, product photos, text, designs, and other content on the website are the exclusive property of Kalobio.

You may not copy, modify, reproduce, sell, or distribute any part of the website without written permission.

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  1. Third-Party Links & Services

Our website may contain links or connections to third-party websites or services (such as payment gateways).

Kalobio is not responsible for:

  • Their content
  • Their terms & policies
  • Any damages or losses caused by those third-party services

We encourage you to read their policies before using them.

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  1. Product Safety & Liability

  • Please check the ingredient list carefully before use.
  • Perform a patch test if you have sensitive skin.
  • Kalobio is not liable for allergic reactions or issues arising from misuse of products.
  • Always store products in cool, dry places and keep them away from children.

We are also not responsible for delays caused by courier partners or natural disruptions.

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  1. Website Errors & Corrections

Occasionally, there may be:

  • Typographical errors
  • Inaccuracies
  • Missing or outdated information

Kalobio reserves the right to correct these errors at any time, even after an order is placed.

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  1. Changes to Terms & Conditions

These terms may be updated periodically.

Whenever we make changes, the “Last Updated” date will be revised accordingly.

Your continued use of the website means you accept the updated terms.

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  1. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Any disputes or concerns will fall under the jurisdiction of the courts in Mumbai, Maharashtra.

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  1. Contact Us

We’re always here to help!

For support, order issues, or policy questions, contact us at:

📧 care@kalobio.com

📍 Shop No. 2, Ansari Estate, Chimat Pada Road, Opposite Skyline Icon, Marol, Naka, Mumbai, Maharashtra 400059